ÖZET
Amaç:
Bu çalışma, hastanelerin etkin performans yönetimi için en önemli konuları belirlemeyi amaçlamaktadır.
Yöntemler:
Buna göre, literatür taraması sonuçlarına dayalı olarak yedi kriter seçilmiştir. Bu kriterlerden en önemlilerini belirlemek için küresel bulanık TOP-DEMATEL yöntemi kullanılarak bir analiz yapılmıştır.
Bulgular:
Bu çalışmanın temel katkısı, hastanelerde etkin performans yönetiminin ön göstergelerinin belirlenmesidir. Bu konu sayesinde hastaneler çok fazla maliyete katlanmadan performans artırıcı aksiyonlar alabilirler. Ayrıca bu çalışmanın ana metodolojik özgünlüğü, TOP-DEMATEL adıyla yeni bir karar verme modeli önerilmiş olmasıdır. Etkili tedarik zinciri, hastanelerin performansını etkileyen en iyi faktör olarak bulunmuştur. Ayrıca ileri teknoloji de bu çerçevede önemli bir rol oynamaktadır. Ancak nitelikli eleman kriteri son sırada yer almaktadır.
Sonuç:
Tedarik ağı, sağlık kurumları için tıbbi malzeme, ilaç, ekipman ve diğer kaynakların sağlanması sürecini ifade eder. Bu kaynaklar, hizmeti sunmak için ihtiyaç duyulduğu için hastanelerin performansı için büyük önem taşımaktadır.
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